Following Terms and Conditions (“Agreement”) govern the relationship between Appliance Solutions Network (ASNT) Services (the “Contractor”) and the customer (“Customer”) regarding services provided. By engaging ASNT Services the Customer agrees to the following terms and conditions:
1. CUSTOMER’S RESPONSIBILITIES
The Customer is responsible for:
2. WARRANTY AND MAINTENANCE REQUIREMENTS
The Contractor provides the following warranties:
3. EXTRA WORK AND CHANGE ORDERS
Any modifications to the agreed-upon scope of work must be documented in a written and signed change order, including:
4. PLANS, SPECIFICATIONS, AND PERMITS
Plans and specifications, if applicable, will be attached to the Agreement.
The Contractor may assist in obtaining necessary permits.
Additional work required by permit authorities will be treated as a change order, potentially increasing project costs.
5. SUBCONTRACTORS
The Contractor may subcontract portions of the work to properly licensed and qualified subcontractors.
6. CLEAN-UP
Upon project completion, the Contractor will remove debris and surplus materials, leaving the work site in a clean and orderly condition.
7. DELAY AND/OR INTERRUPTION OF SERVICES
Services may be delayed or interrupted due to factors beyond the Contractor’s control, including:
8. FEES, TAXES, AND ASSESSMENTS
Service fee is $85 per visit for residential and $125 for commercial customers.
However, we will deduct this fee from the total amount if our estimate is approved and you decide to proceed with repairs.
If our technician has to travel more than 50 miles (from Northridge, CA), the client is subject to a $150 travel fee charge (not refundable).
For safety reasons, certain stackable washer and dryer services require two technicians. When applicable, a $150 helper fee (non-refundable) will be added to the service charge. Customers will be notified in advance if this fee applies.
For repair jobs requiring parts and costing $200 or more, a deposit equal to 50% of the total repair cost is required before ordering. This ensures timely processing and part availability for your repair.
The Customer is responsible for all applicable taxes, fees, and permit costs. The Contractor may assist in obtaining permits, with costs borne by the Customer. In case of non-payment, the Contractor reserves the right to pursue debt collection, with all related costs charged to the Customer.
9. COMPLIANCE WITH LAWS
The Contractor will comply with all applicable federal, state, and local laws and regulations during the course of work.
10. COMMERCIAL GENERAL LIABILITY INSURANCE (CGL)
The Contractor maintains commercial general liability insurance. Details are available upon request.
11. WORKERS’ COMPENSATION INSURANCE
The Contractor provides workers’ compensation insurance for all employees. Proof of insurance is available upon request.
12. CUSTOMER’S INSURANCE
The Customer is encouraged to maintain fire, vandalism, and theft insurance during the project. Damage due to unforeseen events will require separate repair charges.
13. ARBITRATION OF DISPUTES
All disputes arising from this Agreement will be resolved through arbitration in accordance with the laws of the state where the project is located.
14. ATTORNEYS’ FEES
In any legal dispute arising from this Agreement, the prevailing party will be entitled to recover reasonable attorneys’ fees and associated costs.
15. LIMITATIONS
No legal action related to this Agreement may be initiated more than two (2) years after the completion or cessation of work.
16. RIGHT TO STOP WORK
The Contractor reserves the right to suspend work in the event of non-payment. Work will resume only after all outstanding payments have been received in full.
17. RIGHT TO CURE
If the Customer identifies deficiencies in the work, the Contractor must be given the opportunity to address the issue within ten (10) days of receiving written notice.
18. SCOPE OF AGREEMENT
This Agreement represents the entire understanding between the Customer and the Contractor. Any modifications must be documented in writing and signed by both parties.
TERMS AND CONDITIONS FOR SMS COMMUNICATION
Program Description: By subscribing to our SMS notifications, the Customer agrees to receive promotional, transactional, and informational text messages from ASNT Services. The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications:
If you have consented to receive text messages from ASNT Services you may receive messages related to the following:
Example: “Hello, this is a friendly reminder of your upcoming appointment with Mr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
Opt-In Method:
You may opt-in to receive SMS messages from ASNT Services by submitting an online form
Consent: By opting into our SMS program, the Customer consents to receive recurring automated text messages at the phone number provided during opt-in. Consent is not a condition of purchase.
Message Frequency: Message frequency may vary depending on the type of communication. For example, you may receive up to 3 SMS messages per week related to your [appointments/billing, etc.].
Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”
Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-Out:
The Customer can opt out at any time by replying “STOP” to any text message received. After opting out, the Customer will no longer receive SMS messages unless they opt back in.
Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
Message frequency may vary.
Privacy:
Customer information is handled in accordance with our Privacy Policy .
Contact:
For any questions or concerns, contact us at support@asntservices.com or 1 (818) 562-0009 We’re here to help!
MECHANIC’S LIEN WARNING
Unpaid contractors, subcontractors, or suppliers may file mechanic’s liens on the Customer’s property. To prevent liens, the Customer should ensure payments are made jointly and obtain a list of subcontractors and suppliers involved in the project.
NOTICE OF CANCELLATION
The Customer has the right to cancel this Agreement within three (3) business days without penalty. However, any maintenance services completed before cancellation will incur a fee of $85 per visit for residential and $125 for commercial customers..
Cancellation requests must be submitted in writing to:
ASNT Services
19201 Parthenia street STE A, Northridge, CA 91324
Email:
support@asntservices.com
LICENSING
Appliance Repair license number: A50775
HVAC EPA Clean Air Section 608 Certificate: P18A139C28A208NN0
